Help
Off-campus troubleshooting + FAQ
Please go through this page from top to bottom, checking the points listed below. Please try again in a different location or try a different browser on your computer. Once you've gone through all these points, then you are ready to contact us directly for assistance. When you contact us, please have ready: your location (on- or off-campus), whether you started on the library website or Google (or other search engine), what database you tried to use, and what error message you saw (screen captures can help). Current staff and faculty can also use the Virtual Private Network.
- How do I access databases from off-campus?
- Who can use databases through the Monroe Library?
- Can you log in to Loyola's e-mail system?
- Have you changed your LORA password?
- Do you see the log-in screen?
- Are you using the right username?
- What browser add-ons are you using?
- Is your browser set to accept cookies?
- Can you get into any database?
- Are you using a firewall?
- What browser are you using?
- Try clearing the browser cache.
- Is the browser automatically filling in your login information?
- Where are you working?
- Have you attended Loyola before?
- Do you need additional help?
How do I access databases from off-campus?
If you are off-campus when you try to access library databases, e-journals, e-books, or other electronic resources, you will be asked to log in. Enter your Loyola email username first. This is the first part of your email address. For example, if your email address is bjones2@loyno.edu, your username is bjones2.
Student passwords are the first six characters of your LORA PIN (personal identification number). Enter all letters in the LORA PIN in uppercase. (This holds true also for wifi, the computers in the labs and the library, and printing.) This login is used whenever you are away from campus and for some resources while on campus, such as ebooks and etextbooks.
Faculty, administrators, and staff have a different password:
- For newer faculty, administrators and staff, use the first two letters of your first name and the last four digits of your Social Security number
- If you have had your password reset by Information Technology, try using the first two letters of your first name and the last four digits of your Social Security number plus "lu"
- For others, your Loyola email password should work
Don't know your Loyola email account information? You can find your email address by looking it up in the Loyola directory, or you can find it in the "Personal Info" section of your LORA account.
Who can use databases through the Monroe Library?
Loyola's electronic databases are available off-campus to current Loyola University New Orleans students, staff and faculty only. We cannot extend this privilege to alumni or members of the general public. Try your local public library. If you're in Louisiana, go to Louisiana State Library to see what your local library system has. Here is a list of all state libraries.
Can you log in to LORA?
If you can't log in to your Loyola LORA account, then you won't be able to use any of our databases from home. Contact Information Technology at 504-865-2255 Monday to Friday from 8:30 am to 4:30 pm or techhelp@loyno.edu for help. Loyola graduates keep use of the e-mail system but do not keep electronic product access. (See previous question for public library links.)
Have you changed your LORA password?
If you have changed your password to log into LORA, then use your updated password.
Do you see the login screen?
When you click on one of the databases, Do you see a red login screen? This is the proxy server login page. If you don't see this page when you try to get into a database, please report the exact text of the error message when you contact the library.
Are you using the right username?
Your username is the part of your Loyola email address before the @ sign. For example, wasmith, not wasmith@loyno.edu. Your password is the first six characters of your LORA PIN (personal identification number). All letters in the LORA PIN are to be uppercase.
What browser add-ons are you using?
Some products require a new window to pop up. If you have a pop-up protector active, try turning it off or allowing pop-ups for a particular site. HTTPS Everywhere may also interfere with off-campus database use.
Is your browser set to accept cookies?
Please ensure that your browser is set to accept cookies. If you do not accept all cookies, please be sure to allow exceptions for http://*.exproxy.loyno.edu at a mimimum.
Can you get into any database?
Try a database from a different company. If you can't get into an EBSCOhost database, try one from ProQuest or another provider. If you can then gain access, the problem is with the database provider. Databases by company:
EBSCOhost: Academic Search Complete, AGRICOLA, ATLA Religion/ATLAS, Business Source Complete, Catholic Literature & Periodical Index, CINAHL Plus Full Text, Communications & Mass Media Complete, ERIC, MEDLINE, Military & Government Online, MLA International Bibliography, Primary Search, PsycARTICLES, PsycINFO, and Regional Business News.
ProQuest: Chicago Defender, Music Periodicals Database, Los Angeles Times, New York Times current and Historic, Performing Arts Database, Washington Post, and the Wall Street Journal.
Oxford: Oxford Art, Oxford English Dictionary (OED), Oxford Music, and Oxford Reference Online Collection.
If this works, please contact the Learning Commons Desk to report the problem. The telephone number is 504-864-7111. Thank you.
Are you using a firewall?
A firewall is hardware or software that will block outside users from your computer. A hardware firewall might be part of your home network. Windows includes a software firewall that is automatically turned on. There are also other firewalls like that you can install separately. Check the settings to be sure you can use our services.
What browser are you using?
Try another browser or a newer version of the same browser. If you're using an older version of Internet Explorer, update your version. If you're using Internet Explorer, try a different browser, such as Chrome, Opera or Firefox.
Try clearing the browser cache.
Cache is your browser's storage on your computer. Your most recently viewed web pages are saved on your computer and loaded from there instead of from the internet to save time. Your browser may be 'remembering' pages with information in them that's no longer correct. In your browser look for a Tools or Options menu that includes a way to clear the cache memory.
Is the browser automatically filling in your login information?
If so, it may be using incorrect information. Turn the feature off or tell the browser not to fill in forms for the site ezproxy.loyno.edu.
Where are you working?
If you're at work, try working at home, and vice versa. If you can, try someone else's computer. Some workplaces have restrictions in effect that block your use of our resources.
Have you attended Loyola before?
If you have graduated from Loyola in the past and are back for additional education, contact Jim Hobbs at 504-864-7126 (Monday to Friday 8:45 am to 4:30 pm) or hobbs at loyno.edu. Since alumni are not eligible to use our electronic services from off-campus, you may be blocked from use.
Do you need additional help?
If you still have problems, contact the Learning Commons Desk at 504-864-7111 while we are open, or Jim Hobbs at 504-864-7126 (Monday to Friday 8:45 am to 4:45 pm) or email hobbs@loyno.edu. Please have the exact text of error messages and detailed list of steps followed and symptoms. (For example: Are you currently registered for classes? Have you graduated? What browser are you using? What services were you using? Can you use LORA?)