Help
Off-campus troubleshooting + FAQ
Please go through this page from top to bottom, checking the points listed below. Please try again in a different location or try a different browser on your computer. Once you've gone through all these points, then you are ready to contact us directly for assistance. When you contact us, please have ready: your location (on- or off-campus), whether you started on the library website or Google (or other search engine), what database you tried to use, and what error message you saw (screen captures can help). Current staff and faculty can also use the Virtual Private Network.
- How do I access databases from off-campus?
- Who can use databases through the Monroe Library?
- Can you log in to Loyola's e-mail system?
- Have you changed your LORA password?
- Do you see the log-in screen?
- Are you using the right username and password?
- What browser add-ons are you using?
- Is your browser set to accept cookies?
- Can you get into any database?
- Are you using a firewall?
- What browser are you using?
- Try clearing the browser cache.
- Is the browser automatically filling in your login information?
- Where are you working?
- Have you attended Loyola before?
- Do you need additional help?
How do I access databases from off-campus?
If you are off-campus when you try to access library databases, e-journals, e-books, or other electronic resources, you will be asked to log in. Enter your Loyola email username first. This is the first part of your email address. For example, if your email address is bjones2@loyno.edu, your username is bjones2.
Student passwords are the first six characters of your LORA PIN (personal identification number). Enter all letters in the LORA PIN in uppercase. (This holds true also for wifi, the computers in the labs and the library, and printing.) This login is used whenever you are away from campus and for some resources while on campus, such as ebooks and etextbooks.
Faculty, administrators, and staff have a different password:
- If you are new to Loyola (after the switch to G-suite), it should be the default password of the first two letters of your first name, followed by the last 4 digits of your SSN.
- If you have been at Loyola longer, it will be the password you use for the Loyola intranet. If you don't know what that is, contact IT at 504-865-2255 to have it reset for you.
Don't know your Loyola email account information? You can find your email address by looking it up in the Loyola directory, or you can find it in the "Personal Info" section of your LORA account.
Who can use databases through the Monroe Library?
Loyola's electronic databases are available off-campus to current Loyola University New Orleans students, staff and faculty only. We cannot extend this privilege to alumni or members of the general public. Try your local public library. If you're in Louisiana, go to Louisiana State Library to see what your local library system has. Here is a list of all state libraries.
Can you log in to LORA?
If you are a current student and can't log in to your Loyola LORA account, then you won't be able to use any of our databases from home. Contact Information Technology at 504-865-2255 Monday to Friday from 8:30 am to 4:30 pm or helpdesk@loyno.edu for help. Loyola graduates keep use of the e-mail system but do not keep electronic product access. (See previous question for public library links.)
Have you changed your LORA password?
If you have changed your password to log into LORA, then use your updated password, but see below:
If you changed your LORA PIN before midnight, Monday through Friday, your off-campus login password will update at 8:00am CST the next day.
If you changed your LORA PIN Saturday or Sunday, your off-campus login password will update at 8:00am CST Monday.
Do you see the login screen?
When you click on a database, you should see this login screen:
If not, please contact the library at libref@loyno.edu with a screenshot of the error message. If you are brought to this page but don't see a place to enter your username and password, try using a different web browser; we recommend Chrome or Firefox.
Are you using the right username and password?
Your username is the part of your Loyola email address before the @ sign. For example, wasmith, not wasmith@loyno.edu. Your password is the first six characters of your LORA PIN (personal identification number). All letters in the LORA PIN are to be uppercase.
What browser add-ons are you using?
Some products require a new window to pop up. If you have a pop-up protector active, try turning it off or allowing pop-ups for a particular site. HTTPS Everywhere may also interfere with off-campus database use.
Is your browser set to accept cookies?
Please ensure that your browser is set to accept cookies. If you do not accept all cookies, please be sure to allow exceptions for http://*.ezproxy.loyno.edu at a minimum.
Can you get into any database?
Try a database from a different company. If you can't get into an EBSCOhost database, try one from ProQuest or another provider. If you can then gain access, the problem is with the database provider. Databases by company:
EBSCOhost: Academic Search Complete, AGRICOLA, ATLA Religion/ATLAS, Business Source Complete, CINAHL Plus Full Text, Communications & Mass Media Complete, ERIC, MEDLINE, Military & Government Collection, MLA International Bibliography, Primary Search, PsycARTICLES, PsycINFO, and Regional Business News.
ProQuest: New York Times current and Historic and ProQuest Dissertations & Theses.
Oxford: Oxford Art, Oxford English Dictionary (OED), Oxford Music, and Oxford Reference Online Collection.
If you can get into one database, but not another, please contact Lucy Rosenbloom at lrosen@loyno.edu to let us know which needs our attention. Please attach a screenshot of the error message. Thank you.
Are you using a firewall?
A firewall is hardware or software that will block outside users from your computer. A hardware firewall might be part of your home network. Windows includes a software firewall that is automatically turned on. There are also other firewalls like that you can install separately. Check the settings to be sure you can use our services.
What browser are you using?
Try another browser or a newer version of the same browser. If you're using Internet Explorer or Safari, try a different browser, such as Chrome, Opera or Firefox.
Try clearing the browser cache.
Cache is your browser's storage on your computer. Your most recently viewed web pages are saved on your computer and loaded from there instead of from the internet to save time. Your browser may be 'remembering' pages with information in them that's no longer correct. In your browser look for a Tools or Options menu that includes a way to clear the cache memory.
Is the browser automatically filling in your login information?
If so, it may be using incorrect information. Turn the feature off or tell the browser not to fill in forms for the site ezproxy.loyno.edu.
Where are you working?
If you're at work, try working at home, and vice versa. If you can, try someone else's computer. Some workplaces have restrictions in effect that block your use of our resources.
Have you attended Loyola before?
If you have graduated from Loyola in the past and are back for additional education, contact the IT HelpDesk at 504-865-2255 or helpdesk@loyno.edu. Since alumni are not eligible to use our electronic services from off-campus, you may be blocked from use.
Do you need additional help?
If you require immediate assistance with any issue, call the designated phone number. E-mail responses can only be guaranteed within the next business day.
Logging in from off campus – contact the IT HelpDesk during normal business hours (M-F, 8:30am-4:45pm CST) at 504-864-2255 or email helpdesk@loyno.edu . For immediate assistance after business hours, the Learning Commons desk can assist with troubleshooting, but cannot look up or change passwords; contact the LC desk at 504-864-7111.
Logging into Blackboard – contact the Online Learning Team at onlineed@loyno.edu during normal business hours (M-F 8:30am-4:45pm). For immediate assistance after business hours, the Learning Commons desk can assist with simple login issues at 504-864-7111.
With other problems with library resources – contact the Learning Commons desk at 504-864-7111 or email libref@loyno.edu .