Posts Tagged ‘maintenance’

Server maintenance Dec 28th

Blackboard may be the last thing that you are thinking of  in the early morning between semesters, but just in case here is the full text from Blackboard:

“Subject: Upcoming System Maintenance (Service Impacting)

Date: Tuesday, December 28, 2010

Time: 12:00 AM to 08:30 AM US Eastern Time

Services: Clients hosted at Northern Virginia Data Center 2

As part of the Managed Hosting team’s initiative to improve our environment and take advantage of new technologies, we will be undergoing a project to swap out our existing core switches in both the VA2 and VA3 datacenters. This swap will enable us to upgrade to our vendor’s latest technology switches while expanding our capacity so that we can better support your growth.

The maintenance work is scheduled to happen on Tuesday December 28th from 12:00 – 8:30 AM Eastern Standard Time (EST).

Why is the maintenance window 8½ hours instead of the usual 4 hours?

This project is larger in scale than most of the maintenance work we do during our regular windows. Our standard maintenance generally requires adding or replacing a card or upgrading code whereas this maintenance requires the replacement of both the A & B side switches. While the work itself should not take the full 8½ hours, we have built a buffer into the window to resolve any problems that might arise and/or enact a rollback plan if needed.

Why is the work being done on a Tuesday and not during the Friday morning window?

Based on our maintenance policy, any scheduled non-emergency maintenance that requires more than the four hours allotted during a regular Friday window will be performed during a more appropriate window.

Will my site be offline the entire window?

The Managed Hosting Engineering Teams will take all necessary steps to minimize the impact to clients. However, because the maintenance requires redirecting traffic in addition to physically removing equipment, clients may experience extended periods of latency and/or packet loss at anytime during the entire window. Our recommendation is to notify your end users to prepare for the site to be offline for the full eight and a half hours. They may find the site available sporadically but users should not plan to do any work as it may not be saved if the site becomes unreachable.

Does my institution have to be included in this maintenance?

Yes. As the maintenance is datacenter wide, it will include all clients hosted within the facility.

Will I need to make any changes on my network?

No, there is nothing that needs to be done by your institution and no changes need to be made to your network. There will be no modifications to our current configurations or IP schema during this change.

Sincerely,

Blackboard MH Change Management”

Server Maintenance Dec 18th

On Saturday December 18th, 2010 between the hours of 12:01 am to 08:00 am US Eastern, the Managed Hosting Infrastructure Team will be performing essential maintenance at our VA2 and VA3 datacenters. The work involves upgrading of certain infrastructure network devices.

Please take note that this is an extended 8 hours service impacting maintenance being performed on a Saturday. This work is larger in scale compared to typical work handled during our regular weekly Friday maintenance windows. Please plan accordingly.

Blackboard Maintenance

As part of our routine maintenance, we will begin to remove courses from the Summer and Fall 2009 semesters on December 6th, 2010. If you have courses from either of these terms that you require to remain available on the Blackboard server, please contact the Blackboard Manager, Jonathan Gallaway at jgallawa@loyno.edu or at 504-864-7168.

Again this only concerns courses from the Summer and Fall of 2009. While no other courses are affected, please take time to look through your courses from all previous semesters, and if there are some that you no longer need to have live on Blackboard, please indicate to us which can now be removed.

While we take system backups, we encourage all teaching faculty to archive their courses for later use. For a tutorial on how to take an archive of your course visit the Blackboard Center on the Monroe Library Website at here.

Courses for the Spring of 2011 will be created on Fridady, Dec 17th, and students will be enrolled into them on Monday, Jan 6th.  If you need assistance copying material from previous semesters, combining multiple sections of courses that you are teaching, or have any questions about Blackboard or course procedures, you can, as always, contact Jonathan Gallaway or the Monroe Library.

Yet more Blackboard Maintenance

It is that time of year again when we try to make all of the changes to the system to make sure next year goes as smoothly as possible.

On Sunday, June 20th, Blackboard will be unavailable from 2:30am until 10:30am, while our server is migrated to a new data center. Once this is complete, blackboard should see faster performance and greater reliability.  Please plan for this outage accordingly.

Blackboard Outage for Preventative Maitenance May 13th

Our Blackboard system will be undergoing preventative maintenance during the early morning on May 13th. We expect Blackboard to be unavailable from approximately 11pm on May 12th until 7am on May 13th. While this falls during the semester break, and should not affect many users, please plan accordingly.

Blackboard Maintenance

As part of our routine maintenance, we will begin to remove courses from the Summer 2008 semester on July 27th, 2009 and the Fall 2008 Semester on Aug 3rd, 2009. If you have courses from either of these terms that you require to remain available on the Blackboard server, please contact the Blackboard Manager, Jonathan Gallaway at jgallawa@loyno.edu or at 504-864-7168.

Again this only concerns courses from the Summer and Fall of 2008. While no other courses are affected, please take time to look through your courses from all previous semesters, and if there are some that you no longer need to have live on Blackboard, please indicate to us which can now be removed.

While we take system backups, we encourage all teaching faculty to archive their courses for later use. For a tutorial on how to take an archive of your course visit the Blackboard Center on the Monroe Library Website at http://library.loyno.edu/researchtech/blackboard/tutorials.php?tutorial=faculty_archive_course.

Courses for the Fall of 2009 will be created on Monday, Aug 3rd, and students will be enrolled into them on Monday, Aug 17th.  If you need assistance copying material from previous semesters, combining multiple sections of courses that you are teaching, or have any questions about Blackboard or course procedures, you can, as always, contact Jonathan Gallaway or the Monroe Library.

Blackboard Maintenance

Some of you may have noticed blackboard was not available for a short time this afternoon. Because of some Database errors we were forced to perform an emergency restart of the service which took about five minutes.

I apologize profusely for any inconvenience, but I believe that database errors should stop now. If you happen to see any in the future, please let me know as soon as possible.

Thanks

Jonathan Gallaway