Archive for the ‘Blackboard’ Category

How do I log in?

* please note: changing your password in one place does not automatically change it everywhere *

Loyola Gmail

email: first initial, middle initial, first six letters of last name followed by “”. You can also look it up in the “Find People” directory.

Password: Your initial password will be the first 2 characters of your first name, plus the last four digits of your Social Security number, plus the letters “lu.” You can change it through Gmail or by calling

Loyola Gmail help:
Information Technology Help Desk 504-865-2255


Username: Campus-wide ID (CWID). It is your 8-digit student id number. If you don’t know your CWID you can find it printed on the front of your Loyola ID card.

Password: Your initial password will be the first 2 characters of your first name, plus the last four digits of your Social Security number

Blackboard help:
Online Learning Team 504-864-7168


Student Id (CWID): It is your 8-digit student id number. If you don’t know your CWID you can find it printed on the front of your Loyola ID card.

PIN: The default PIN is the first 2 letters of your first name and the last 4 digits of your social security number. You will be required to change the PIN when you login for the first time.

* Changing your PIN in LORA will also change your password for campus wifi, library computers, library printing, and off-campus access to online resources. This takes twenty-four hours to take effect.

LORA help:


Username: Wolfpack ID. It is the portion of your email address before the “”.

Password: first six characters of LORA pin; any letters must be upper case.

Library Online Resources (off-campus access)

Username: Wolfpack ID. It is the portion of your email address before the “”.

Password: first six characters of LORA pin; any letters must be upper case.

Library Resources off-campus help:
Jim Hobbs, Librarian/Online Services Coordinator

Library Computers

Username: Wolfpack ID. It is the portion of your email address before the “”.

Password: first six characters of LORA pin; any letters must be upper case.

Library Computer help: Visit Learning Commons desk

Printing in the Library

Authentication: Wolfpack ID. It is the portion of your email address before the “”.

Password: first six characters of LORA pin; any letters must be upper case.

Library printing help: Visit Learning Commons desk


Username: Choose anything you like, such as your name, abbreviations, or an alphanumeric code.

Password: Choose anything you like. Only you will know your password, and we cannot look it up. If you forget your password, you can use the Forgot Password page with your ILLiad user name.

* We recommend setting your username and password to be the same as your Wolfpack ID and password.

Library Resources Off Campus help:
Jim Hobbs, Librarian/Online Services Coordinator

Blackboard Unavailable 2/8/16

The Blackboard system will be undergoing software updates on Monday, February 8th (the Monday before Mardi Gras day) from 7am – midnight. Please plan your use of the system with this schedule in mind, taking into account the likelihood that Blackboard will not be accessible during those hours. In addition, keep in mind that the library will be closed February 6th -10th.

Blackboard login CWID

Log in to Blackboard with Your Campus Wide ID (CWID)

Starting Monday, January 4th, 2016

Who will this affect?

All Blackboard users who are listed either as an instructor or as a student during the fall 2014 semester or later. That’s most Blackboard users. Inactive, guest, and administrative accounts will not be affected.

What will change?

Blackboard instructors and students will log in to Blackboard using their unique Campus Wide ID (CWID) instead of the username.  Nothing else will change – Blackboard users will retain the same password and the same Blackboard data as before. Note, instructors and students will not be able to use their former username to log in after the conversion date.

What is my CWID?

The CWID number is printed on the front of your Loyola ID card.  Faculty and students use their CWID to log into LORA.

Why are we doing this?

To avoid duplicate user names in the Blackboard system and to enhance Blackboard security.

For more information:

Questions? Concerns? Please contact the Monroe Library’s Online Learning Team. Email, or call x7168.


Online Learning:

Blackboard Note – Flash Streaming

Dear Faculty and Staff,

The web browser Safari no longer supports Flash streaming through our Blackboard. Until a more permanent solution is found, please use Google Chrome or Firefox when accessing streaming material on Blackboard.

If you have any questions regarding Blackboard, please contact your Online Learning Team.

Eric Wiltz,, 504-864-7139

Dan Guo,, 504-864-7132

Jim Dugan,, 504-864-7114.

Server maintenance Dec 28th

Blackboard may be the last thing that you are thinking of  in the early morning between semesters, but just in case here is the full text from Blackboard:

“Subject: Upcoming System Maintenance (Service Impacting)

Date: Tuesday, December 28, 2010

Time: 12:00 AM to 08:30 AM US Eastern Time

Services: Clients hosted at Northern Virginia Data Center 2

As part of the Managed Hosting team’s initiative to improve our environment and take advantage of new technologies, we will be undergoing a project to swap out our existing core switches in both the VA2 and VA3 datacenters. This swap will enable us to upgrade to our vendor’s latest technology switches while expanding our capacity so that we can better support your growth.

The maintenance work is scheduled to happen on Tuesday December 28th from 12:00 – 8:30 AM Eastern Standard Time (EST).

Why is the maintenance window 8½ hours instead of the usual 4 hours?

This project is larger in scale than most of the maintenance work we do during our regular windows. Our standard maintenance generally requires adding or replacing a card or upgrading code whereas this maintenance requires the replacement of both the A & B side switches. While the work itself should not take the full 8½ hours, we have built a buffer into the window to resolve any problems that might arise and/or enact a rollback plan if needed.

Why is the work being done on a Tuesday and not during the Friday morning window?

Based on our maintenance policy, any scheduled non-emergency maintenance that requires more than the four hours allotted during a regular Friday window will be performed during a more appropriate window.

Will my site be offline the entire window?

The Managed Hosting Engineering Teams will take all necessary steps to minimize the impact to clients. However, because the maintenance requires redirecting traffic in addition to physically removing equipment, clients may experience extended periods of latency and/or packet loss at anytime during the entire window. Our recommendation is to notify your end users to prepare for the site to be offline for the full eight and a half hours. They may find the site available sporadically but users should not plan to do any work as it may not be saved if the site becomes unreachable.

Does my institution have to be included in this maintenance?

Yes. As the maintenance is datacenter wide, it will include all clients hosted within the facility.

Will I need to make any changes on my network?

No, there is nothing that needs to be done by your institution and no changes need to be made to your network. There will be no modifications to our current configurations or IP schema during this change.


Blackboard MH Change Management”

Server Maintenance Dec 18th

On Saturday December 18th, 2010 between the hours of 12:01 am to 08:00 am US Eastern, the Managed Hosting Infrastructure Team will be performing essential maintenance at our VA2 and VA3 datacenters. The work involves upgrading of certain infrastructure network devices.

Please take note that this is an extended 8 hours service impacting maintenance being performed on a Saturday. This work is larger in scale compared to typical work handled during our regular weekly Friday maintenance windows. Please plan accordingly.

Blackboard Maintenance

As part of our routine maintenance, we will begin to remove courses from the Summer and Fall 2009 semesters on December 6th, 2010. If you have courses from either of these terms that you require to remain available on the Blackboard server, please contact the Blackboard Manager, Jonathan Gallaway at or at 504-864-7168.

Again this only concerns courses from the Summer and Fall of 2009. While no other courses are affected, please take time to look through your courses from all previous semesters, and if there are some that you no longer need to have live on Blackboard, please indicate to us which can now be removed.

While we take system backups, we encourage all teaching faculty to archive their courses for later use. For a tutorial on how to take an archive of your course visit the Blackboard Center on the Monroe Library Website at here.

Courses for the Spring of 2011 will be created on Fridady, Dec 17th, and students will be enrolled into them on Monday, Jan 6th.  If you need assistance copying material from previous semesters, combining multiple sections of courses that you are teaching, or have any questions about Blackboard or course procedures, you can, as always, contact Jonathan Gallaway or the Monroe Library.

Tips for taking an Online Test

We are coming up to the end of the semester and I just wanted to share some best practices when it comes time to take an online test.

The following tips will help you prepare yourself and your computer for taking a test in Blackboard. While this information is not guaranteed to prevent all technical issues, you can minimize your chance of experiencing a problem if you employ the tips below.

Before You Begin

  • Take your test in a quiet area that is free from distractions.
  • Set aside enough time to complete the test.  Do not wait until the last minute.  Plan enough time to contact your instructor if anything goes wrong.
  • Allow yourself plenty of time before the closing time of the test.  If you enter the test ten minutes before the closing time, you will be locked out.
  • Use a computer plugged in directly to your internet router.  Do not use a wireless or satellite connection if possible.
  • We recommend using Firefox to take all tests.

During the Test

  • Do not double-click any of the buttons in the test. Blackboard uses single-clicks only. Double-clicking will not make the server process your request faster – it will only cause you to get kicked out.
  • Once you have entered the test, do not click the “back” button on your browser or other areas on the screen.
  • Read the Test Instructions section at the top of the test. This area tells you the time limit (if any), how many attempts you are allowed, and if you are able to backtrack (for one-at-a-time question presentation).
  • If your test is presented one question at a time, do NOT click the “back” button on your browser to go to a previous question.  If backtracking is allowed, the test will provide a button to go to previous question.
  • Use the scroll wheel on your mouse as little as possible, or find a mouse that does not have a scroll wheel.  If you scroll the wheel right after clicking an answer choice, you may inadvertently change your answer on a question.  Click the answer choice and then click some blank space on the page to make sure your answer choice was marked correctly.
  • Do not rush through the test and click several buttons at once. Always wait for your browser’s status bar to say “done” whenever you click a button to move to another question or save your answers.
  • Do not switch between multiple windows or tabs, or open other programs. If your instructor allows you to use your notes, print them out before taking the test.
  • If all the questions are presented at once, save your answers every 15 minutes.

Pre-Semester Blackboard Workshops

By now you probably know that Loyola will be upgrading Blackboard later this week. Since the new version will be significantly different from the current one, we strongly encourage faculty who plan to use Blackboard in the fall to attend a training workshop.

We will be holding Workshops August 23rd to 27th so that Faculty will have a chance to preview the new system and understand the new features and changes. There will also be workshops concentrating on Blackboard Basics, for those new to Blackboard and Assessment, which will cover using tests, surveys and assignments. Workshops will be held in the LI classroom on the second floor of the Monroe Library at the following times:

Aug 23rd

  • 10am – What is new in Blackboard 9.1
  • 12pm – Blackboard Basics

Aug 24th

  • 12pm – Assessment
  • 2pm – What is new in Blackboard 9.1

Aug 25th

  • 10am – Blackboard Basics
  • 12pm – What is new in Blackboard 9.1

Aug 26th

  • 12pm – Assessment
  • 2pm – What is New in Blackboard 9.1

Aug 27th

  • 10am – Blackboard Basics
  • 2pm – What is new in Blackboard 9.1

Anyone planning on using Blackboard in the fall for their courses is encouraged to attend.

Yet more Blackboard Maintenance

It is that time of year again when we try to make all of the changes to the system to make sure next year goes as smoothly as possible.

On Sunday, June 20th, Blackboard will be unavailable from 2:30am until 10:30am, while our server is migrated to a new data center. Once this is complete, blackboard should see faster performance and greater reliability.  Please plan for this outage accordingly.